Resolution & Improvement Manager

Resolution & Improvement Manager Location : Flexible - WFH or hybrid at one of our UK offices. Quarterly international travel requried. Salary : Dependent on experience Contract : permanent & full-time Great Benefits The Role We are seeking a Resolution & Improvement Manager to lead our Resolution & Improvement Team (RIT), a specialist function responsible for managing complex customer escalations while driving continuous improvement across the Contact Centre. This role combines operational lea…