Technical Support Analyst L1

Overview We are looking for a Technical Support Engineer I to provide Level 1 support for network security solutions, primarily focused on Palo Alto Networks environments. This role requires strong English communication skills, foundational experience with firewalls, and availability to work an evening schedule supporting U.S.-based customers. Key Responsibilities Provide Level 1 technical support (break-fix) for firewall and network security environments Troubleshoot and resolve issues related…