Windows 11 & Exchange Support

Our users have now moved to Windows 11 and I need an experienced hand to keep them productive. Day-to-day you will troubleshoot any workstation issue—slow logons, driver conflicts, blue screens—and close it out with clear, concise documentation. Alongside the endpoint work, I rely on an on-premises Microsoft Exchange environment. You will diagnose mail-flow problems, adjust mailbox quotas, manage backups, and apply cumulative updates without disrupting service. Because our deskside tickets often bleed into hardware faults and occasional wiring or switch-port hiccups, you must also be comfortable swapping parts, tracing cables, and restoring connectivity when a PC, printer, or access point drops off the network. Deliverables (all ticket-driven): • Resolved Windows 11 incidents with root-cause notes • Fully functional Exchange mailboxes and transport queues • Restored hardware or network functionality where required • Brief hand-over report summarising fixes and any follow-up actions Acceptance criteria: every issue assigned is closed with user sign-off, and no re-opening within seven days of resolution. If this matches your expertise, I will add you to our ticket system and start assigning the first batch right away.