Published on Aug 10, 2026 · We confirmed on Aug 11, 2026 that it's still live
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role:
Senior Account Manager
Location:
London, United Kingdom
The Senior
A ccount Manager is the engine of the studio.
You'll
own the client relationship day-to-day, manage every creative touchpoint from brief to delivery, and lead a team of four to produce consistently strong retail and channel marketing work across a broad product portfolio .
This is a role for someone who holds the quality bar high while keeping the team inspired and the client confident. Someone who understands creative and production processes well enough to set
accurate timelines, challenge assumptions, and catch a problem before it escalates.
Client and Account Management
Serve as the primary day-to-day contact for the client, owning communications across briefing, status updates, reviews, and presentations
Build a trusted, proactive client relationship - consultative in approach, solutions-focused when challenges arise, and reliable at every touchpoint
Develop deep knowledge of
the
brand s we work with , retail environment, product portfolio, and competitive landscape across electronics and appliances categories, and bring that knowledge into every conversation
Identify
opportunities to improve how we work with the client and add value to the account, surfacing ideas and recommendations to the Account Director or Group Account Director
Studio Delivery
Write and own all incoming briefs, translating client requirements into clear, actionable creative direction
Proof and quality-control all outgoing work - ensuring accuracy, brand consistency, and production standards are met before anything reaches the client
Set and track realistic timelines across multiple concurrent projects, applying strong knowledge of creative and production workflows
Coordinate with print and merchandise suppliers, managing relationships, specifications, and delivery schedules
People and Resource Management
Help m anage ,
develop
and grow the
team
Allocate resource across the workload thoughtfully, balancing team capacity with project priority
Provide regular, clear, and constructive feedback that helps team members grow and produce their best work
Build a collaborative studio environment where people feel supported, trusted, and accountable
Budget and Project Finance
Manage
out-of-scope
project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
Source and coordinate freelancers and production partners when needed, negotiating rates and managing delivery
Flag budget risks and variances early, escalating to the Account Director or Group Account Director where
required
What you need to be great in this role:
Substantial account management experience in an agency or in-house studio, with
a track record
of leading client relationships independently and with confidence
Proven experience managing
and
developing a small creative team - you know how to brief clearly, give feedback well, and bring out strong work in others
A solid retail or channel marketing background, with hands-on experience across
print,
digital, social, and web channels
Excellent briefing and proofing skills - you can distil a complex client requirement into a precise creative brief, and review output with a sharp, uncompromising eye for detail
Confident client communicator and presenter - equally at ease in a client meeting and in written correspondence
Strong project management skills: experienced running multiple concurrent projects without losing grip on the detail
Working knowledge of print and merchandise production processes and supplier management
Comfortable with project-level budgets, purchase orders, and the financial admin that
comes with running a busy account
Professional
proficiency
in a European language is a strong advantage:
we
operate
across European markets ,
and language skills genuinely add value on this account
Advanced
proficiency
with Gen AI tools to improve account management workflows - from briefing, communications, and status reporting to research and documentation
Experience designing or refining AI-assisted workflows for yourself and, where relevant, your team
Ability to evaluate AI-generated outputs critically, applying judgment to ensure accuracy, brand alignment, and quality
An agentic approach to problem-solving: you break complex, multi-step challenges into manageable components,
identify
the most efficient path forward, and adapt when circumstances change
Confidence guiding team members in responsible and effective AI use Req ID: 17971 #lLI-CK1 #LI-Hybrid #LI-midsenior Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
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