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Manager- Learner Experience & Program Operations- Study Abroad

upGrad Study Abroad

placeNoida, Ghaziabad home_workOn-site publicAggregated job · IN

eventPublished on Jul 16, 2026 · verifiedWe confirmed on Aug 11, 2026 that it's still live

About the job

Manager – Learner Experience & Program Operations Role Overview We are looking for an execution-oriented Manager to lead learner support operations, manage a team of approximately 10 members, handle critical escalations, and drive key program funnels within the Study Abroad business. Key Responsibilities - Lead and manage the team responsible for learner tickets, escalations, and overall service delivery. - Own key operational metrics including CSAT, ticket reopen rate, response time, resolutio…

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