arrow_back Back to search
S

Contact Centre Service Advisor - Newcastle

Sky

placeGilesgate, Durham home_workOn-site scheduleFull-time labelCustomer Services Jobs publicAggregated job · GB

eventPublished on Jul 22, 2026 · verifiedWe confirmed on Aug 11, 2026 that it's still live

£ 26.728 – £ 26.728 / year

About the job

Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opport…

Keep reading for free

Create a free account to see the full job and apply.

  • badgePortfolio visible to companies
  • notificationsNew job alert by email
  • favoriteAlways free, no catch