Live Chat Operations Lead - WhatsApp & Agent Training

RECRUIT EXPRESS PTE LTD is seeking a candidate to lead the strategic design and rollout of a live chat service channel that integrates WhatsApp with human agent support.

The role

includes analyzing current customer service processes, identifying improvement opportunities, and designing operating models with clear performance indicators. You will develop user stories, reporting requirements, and knowledge resources to support live chat operations, conduct UAT, and manage live chat sessions to J-…