Senior Manager

Hiring: Quality Manager | Customer Experience & Voice Quality Are you passionate about driving exceptional customer experiences and leading high-performing quality teams? We're looking for a Quality Manager with 12 years of experience in contact center/BPO operations to lead quality transformation across voice processes. This role will focus on improving Customer Experience Scores (CES), CSAT/NPS, call quality, compliance, and operational excellence through data-driven insights, coaching, gover…