Customer Service Specialist

Job Responsibilities Customer Support & Issue Resolution: Respond to overseas customer inquiries in real-time via online chat, phone, and email. Manage multiple conversations simultaneously, and quickly diagnose and identify customer issues. Standardized Service & Escalation: Strictly adhere to the knowledge base and SOPs to provide standardized solutions. Handle issue escalations and cross-functional collaborations according to established workflows. Documentation & Ticketing: Accurately and c…