Publicado el 30 ago 2026 · Confirmamos el 30 ago 2026 que sigue activo
₹ 37.500 – ₹ 75.000 por proyecto
Luxury Watch & Jewellery ERP + CRM – Full-Stack Development We are looking for an experienced Full-Stack Development Team / Developer to build a custom Luxury Watch & Fine Jewellery ERP + CRM platform for a retail and wholesale business. The system will combine CRM, omnichannel lead management, serialized inventory, POS, sales, repairs, memos/consignment, financing, purchasing, invoicing, customer management, and third-party integrations into one centralized platform. The goal is to create a modern, scalable and secure business management system specifically designed for high-value watches and jewellery. Core Modules 1. CRM & Lead Management * Omnichannel lead capture * Shopify abandoned checkout leads * Instagram DM integration * WhatsApp Business integration * Podium Calls & Webchat integration * Unified customer profiles * Automatic lead assignment * Follow-up tasks and reminders * Kanban-style sales pipeline * Complete activity timeline 2. Watch & Jewellery Inventory * Unique watch serial number tracking * Brand, model/reference, condition and year * Box & papers/warranty tracking * Service history * Jewellery karat and weight tracking * Diamond 4Cs * GIA/IGI/HRD certificate management * BIS HUID tracking * Multi-store/vault inventory * Shopify inventory synchronization 3. Repairs & Service Management * Repair intake/job sheets * Customer and item information * Condition photographs * Repair workflow management * Technician/karigar assignment * Parts and labour costing * Repair invoicing * WhatsApp/Email status notifications 4. Memo & Consignment Management * Customer memo-out / approval sales * Vendor/dealer memo-in * Return due dates * Automated reminders * Approval workflows * Convert memo to sale * Return items back to inventory * Settlement tracking 5. Customer 360° & Clienteling * Complete customer profile * Purchase history * Lifetime customer value * Active memos * Repair history * Financing information * Conversation history * VIP wishlist * Watch/jewellery sourcing requests * Birthday and anniversary reminders 6. Sales, Quotations & Returns * Professional quotation generator * Serialized product information * Gold purity and diamond specifications * Discounts and taxes * Trade-in/old gold purchase * Returns and refunds * Inventory restocking * Full/partial refund workflow 7. Financing Management * Financing application tracking * Link financing with sales opportunities * Legacy Capital integration * Application status synchronization * Funded amount and customer down-payment tracking 8. User Management & RBAC Different access levels will be required for: * Super Admin * Store/Sales Manager * Sales Consultant * Vault/Inventory Operations The system should include detailed permissions, login history and audit logs. 9. Purchase Management * Vendor management * Purchase Orders * Goods Received Notes (GRN) * Vendor ledger * Purchase history * Approval workflows 10. POS * Serial/SKU lookup * Barcode scanning * Cash/card/financing/trade-in payments * Register and shift management * Cash reconciliation * Multi-store/multi-till support * Offline transaction handling and synchronization 11. Invoicing & Receipts * GST-ready invoices * HSN/SAC support * Gold purity and diamond certification references * Partial payments * Credit notes * Discount approval trails * Digital PDF invoices * Branded sales receipts * Receipt history and reprinting 12. Layaway Management * Installment-based inventory holds * Deposit configuration * Payment schedules * Automated WhatsApp/Email reminders * Overdue payment handling * Inventory release rules 13. Third-Party Integrations The platform will require integrations with: * Shopify * WhatsApp Business Cloud API * Instagram/Meta * Podium * Offerly * Legacy Capital * QuickBooks Online * Future marketplace integrations such as Etsy/Amazon Shopify should support bidirectional synchronization of products, inventory, pricing and orders. Proposed Technology Stack Frontend * Next.js * React * TypeScript * Tailwind CSS Backend * Node.js * NestJS * REST / GraphQL APIs Database * PostgreSQL Queue & Background Processing * Redis * BullMQ Authentication & Security * JWT * Bcrypt * Role-Based Access Control * Audit logging The proposed architecture is modular and intended to support high-volume webhook processing, scheduled notifications and integrations. Developer Requirements We are looking for someone/team with strong experience in: * Full-stack web application development * React / Next.js * Node.js / NestJS * PostgreSQL * REST & GraphQL APIs * Shopify API * WhatsApp Business Cloud API * Meta APIs * Payment/financing integrations * ERP/CRM development * POS systems * Inventory management * Role-based authentication * Webhooks and background jobs * Cloud deployment Experience with jewellery, luxury retail, watches, POS, ERP or CRM systems will be a strong advantage. Expected Deliverables The selected developer/team will be responsible for: 1. UI/UX implementation 2. Frontend development 3. Backend/API development 4. Database architecture 5. CRM implementation 6. ERP modules 7. POS implementation 8. Third-party API integrations 9. Authentication & RBAC 10. Notifications 11. Reporting & dashboards 12. Testing and bug fixing 13. Deployment 14. Technical documentation 15. Post-launch support Estimated Timeline The current estimated development timeline is 6–8 weeks, starting after API credentials, technical documentation and database/schema approval are available. A 30-day post-launch bug-fix warranty is included in the proposed scope. When Applying, Please Include Please provide: * Your relevant ERP/CRM/POS projects * Links to previous work/GitHub/portfolio * Experience with Shopify & WhatsApp APIs * Experience with complex inventory systems * Proposed development team size * Estimated timeline * Fixed-price or milestone-based quotation * Technology stack you recommend * Any questions or concerns about the scope Please apply only if you have experience developing compl
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