Google Reviews Management & Insights

My Google Business Profile is active and attracting feedback every week, but I no longer have the bandwidth to stay on top of the conversation. I’m looking for someone who can step in and fully manage the review side of the listing. Here’s what I need you to own from day one: • Responding to every new customer review—positive, neutral, or negative—within 24 hours, using a professional yet brand-appropriate voice. • Flagging any reviews that violate Google’s policies so they can be escalated and removed where possible. • Tracking review volume, sentiment, and keyword trends, then providing a concise monthly report with insights I can act on. • Drafting a set of easy-to-follow response templates and tone-of-voice guidelines so we keep our messaging consistent as we grow. I’ll grant you Manager access to the Google Business dashboard plus any supporting data you need. If you already use tools like Google Business Manager, BrightLocal, or similar analytics platforms, feel free to recommend what will streamline reporting. Success for this project means: every customer feels heard, inappropriate content is minimized, and I receive clear, data-backed recommendations each month. If you have experience steering reputation for local businesses and can demonstrate quick, thoughtful replies that turn reviews into loyal customers, I’d love to hear how you’d approach the first week of work.