Patient Service Associate (Woodlands South and MacPherson)

Job Responsibilities Handle customer enquiries via phone, email, live chat, and messaging platforms Provide accurate information and support for general patient-related enquiries Handle and follow up on customer feedback professionally Liaise with internal departments to support enquiry resolution and service requests Ensure accurate data entry into CRM systems and maintain proper records Follow SOPs, operational procedures, and escalation protocols (including emergency or priority cases) Handl…