arrow_back Voltar pra busca
B

Customer Service Business Process Specialist (Mandarin Speaker)

Binance

placeAPAC home_workRemoto assignmentEfetivo publicVaga agregada · AU

eventPublicada em 05 de ago. de 2026 · verifiedVerificamos em 10 de ago. de 2026 que ainda está no ar

Sobre a vaga

Responsibilities

• Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery

• Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements

• Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions

• Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction

• Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives

• Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time

• Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs

• Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices

• Assist in organizing and preparing for regular BU and internal meetings

• Stay updated on industry trends and customer support innovations to keep CS operations future-ready

Requirements

• Fluent English and Mandarin communication skills

• Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)

• Experience in CS operations and SOP management

• Familiarity with Haodesk systems and internal communication workflows

• Strong communication, data analysis, problem-solving, and collaboration skills

• Open to flexible working hours and eagerness to take on new challenges and adapt to change

Continue lendo de graça

Crie uma conta grátis pra ver a vaga completa e se candidatar.

  • badgePortfólio visível pras empresas
  • notificationsAlerta de vaga nova por e-mail
  • favoriteSempre grátis, sem pegadinha