Patient SMS Communication Assistant

I’m looking for reliable help keeping up with all of the text messages that come in from my patients each day.

The role

is entirely focused on patient communications, so you won’t be scheduling appointments or maintaining records; your mission is to read, triage, and respond to every incoming SMS promptly and professionally. Using the secure messaging platform we already have in place, you’ll answer routine questions, relay information to the care team when something needs clinical attention, and make sure each patient feels heard and supported. Empathy, clear written English, and strict respect for HIPAA guidelines are essential. Experience with any EMR-integrated messaging tool (e.g., Klara, Spruce, OhMD) is a plus but not required—if you already type quickly, follow templates accurately, and can keep a friendly tone, you’ll succeed here. Deliverables I expect: • Same-day responses during our agreed-upon hours (I’m flexible on timezone as long as coverage is consistent). • A concise end-of-shift log summarizing notable conversations and any items that need clinical follow-up. If you’re confident you can manage SMS traffic smoothly and keep my patients happy, send a brief note about your healthcare or customer-service background and your usual working hours.